Careers

At HeatPressNation.com, parent company of VinylSystems.com, we believe that our employees are the Company's most valued asset. It is critical to our future that we continue to attract, develop and retain the best employees in the e-commerce industry.  We search for talented individuals who share our values while offering new perspectives and creativity generated from diverse experiences and interests.

HeatPressNation.com offers the freedom of a startup with the stability of a profitable and growing company. HeatPressNation.com strives to create an exciting, challenging and rewarding work environment that allows our employees to flourish.  We believe in hard work and a fun atmosphere. We even offer a casual dress work environment which helps bolster productivity and creativity.

HeatPressNation.com is pleased to offer:

  • An exciting opportunity for growth
  • Great culture and perks.
  • Opportunity for advancement
  • Fun work environment
  • Performance incentives

We currently have career opportunities at our corporate headquarters location in beautiful Fullerton, California.

If you are interested in a career in the fast paced e-commerce industry, please respond to our advertisement by:

Enetshops, LLC is an equal opportunity employer

 


 

Job Title: Customer Service Representative – Fullerton, CA

Classification: Part-time or Full-Time - Hourly 

Customer Interface: External/Internal

Department: Customer Service

The Customer Service Department is a critical part of the HeatPressNation.com mission to deliver Expert, Timely, and Professional customer service to all HeatPressNation.com’ customers.

In a fun and fast-paced environment, this position requires heavy phone and email communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.

Responsibilities:

  • Educate customers over the phone and in person about our products and determine product-based solutions to their needs.
  • Communicate with customers via phone, live chat, and email support channels.
  • Taking customer calls in order to help place orders, respond to customer inquiries, and offer solutions to fit their needs.
  • Respond to customer emails by using appropriate and professional language.
  • Work effectively with vendors and shipping companies to communicate order tracking information.
  • Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
  • Assist walk-in customers who visit our office for will call orders or showroom visits.
  • Engage customers through social media channels such as Facebook, Instagram, T-Shirt Forums, etc.
  • Other duties as assigned.

Position Requirements:

  • 1-year call center or previous retail sales/customer service experience preferred
  • Ability to type 45 wpm or higher.
  • Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person, by phone and chat.
  • Professional in appearance, attitude, and actions.
  • Must have analytical thinking skills and detail oriented personality.
  • Google Docs, Google Sheets, Google Drive, and Gmail experience.
  • Experience working with Magento a plus but not required
  • Must be at least 18 years of age.
  • Able to work a full-time schedule during normal business hours: 7:00 AM - 3:30 PM 

Benefits:

  • Hourly Base Pay
  • Casual Work Environment
  • 401K
  • Medical 
  • Vacation, Sick Leave, and Paid Holidays

 

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